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How We Handle Your Personal Data

At 4drangon, your personal data belongs to you — we collect only what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan…

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What This Privacy Policy Covers

4drangon Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you create and use an account on 4drangon, including data gathered during account registration, identity verification, payment processing, and customer support interactions. We process data in accordance with applicable Malaysian law, and where local law permits access

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to our services, this policy governs that relationship. Data shared during payment transactions — whether through Touch 'n Go, GrabPay, Boost dan FPX, or bank transfer via FPX — is handled under the same framework. We do not sell, rent, or trade your personal data to
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third parties for marketing purposes. Any third party that receives data from us — such as payment processors or identity verification partners — does so under binding data-processing agreements that restrict their use of your data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of the data we hold on your account, or wish…

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Our Data Practices in Plain Language

We keep our data practices transparent so you always know what happens to your account information.

Data Yang Kami Kumpul

We collect your name, contact details, date of birth, and payment identifiers needed to verify your account and process transactions via Touch 'n Go, GrabPay, Boost dan FPX. We do not collect data beyond what your account requires.

Penggunaan Kuki

Our site uses session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand how pages are used — so we can improve them. You can manage cookie preferences in your browser at any time.

Keselamatan Akaun

Account credentials are stored using industry-standard hashing. Payment data passed through Touch 'n Go, GrabPay, Boost dan FPX is transmitted over TLS-encrypted connections and is never stored on our servers in full card or wallet number form.

Tempoh Penyimpanan Data

We retain active account data for as long as your account remains open. If you close your account, we keep records for the minimum period required by Malaysian financial and anti-money-laundering regulations, after which data is securely purged.

Perkongsian Pihak Ketiga

Data is shared only with processors directly necessary to operate your account — payment gateways, identity verification providers, and fraud-detection services. Each partner signs a data-processing agreement binding them to confidentiality and purpose limitation.

Cara Meminta Perubahan

You may request access to, correction of, or deletion of your personal data at any time through live chat, the in-account form, or our privacy email. We will confirm receipt within two working days and complete the request within 14 calendar days.

Your Privacy Questions Answered

These are the questions we hear most often about how 4drangon collects and protects your data. If your question is not covered here, reach out through live chat or the privacy email address and we will respond directly.

We collect your name, email address, date of birth, phone number, and the payment identifier linked to your chosen method — Touch 'n Go, GrabPay, Boost, or FPX. Identity documents may be requested during account verification to comply with Malaysian financial requirements.

Yes. Submit a data-access request through the in-account form, live chat, or our privacy email. We will compile and send you a copy of all personal data associated with your account within 14 calendar days of receiving the request.

All payment data travels over TLS-encrypted connections. We do not store full wallet identifiers or account numbers on our servers. Payment processors handling Touch 'n Go, GrabPay, Boost dan FPX data operate under their own security-certified environments.

No. We do not sell, rent, or share your data with advertisers or external marketing platforms. Data is shared only with processors required to operate your account, such as payment gateways and identity verification services, under binding agreements.

Once your account is closed, we retain records for the minimum period mandated by Malaysian financial and anti-money-laundering regulations. When that retention period expires, your personal data is securely and permanently purged from our systems.

You may submit a deletion request at any time. Where we are not legally required to retain a record, we will erase the data and confirm completion to you. Legally mandated records are held for the required period only, then purged.

Contact our privacy team directly via the in-account form, live chat, or privacy email. We will acknowledge your concern within two working days. You may also refer the matter to the relevant Malaysian data-protection authority if you remain unsatisfied with our response.

How We Handle Your Personal Data

Reach Our Privacy Team Directly

Our Data Practices in Plain Language

Data Yang Kami Kumpul

Penggunaan Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Perkongsian Pihak Ketiga

Cara Meminta Perubahan

Your Privacy Questions Answered

01 What personal data does 4drangon collect when I open an account?

02 Can I request a full copy of the data you hold on my account?

03 How do you protect my payment data when I use Touch 'n Go or GrabPay?

04 Does 4drangon share my data with advertisers or third-party marketers?

05 How long do you keep my data after I close my account?

06 Can I ask you to delete my personal data entirely?

07 Who do I contact if I believe my privacy rights have been breached?

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